SHIPPING
HOW LONG WILL MY ORDER TAKE?
*Due to current social distancing measures, order processing and shipment times may be delayed
Most products on our website are produced on-demand. Once an order is placed, it's usually created and printed within 2-7 days, and then shipped out. If you ordered multiple items, your order will be held until the entire order is ready to ship. Certain items will ship separately due to packaging differences (ex. mugs, wall art, etc), but we're working to optimize the process.
HOW WILL I KNOW MY ORDER IS READY?
Once your order is shipped out, you will receive an email with a tracking number attached.
HOW LONG ARE SHIPPING TIMES?
*Shipping times may be delayed due to Covid-19
Shipping times are stated in the description underneath every product, and can vary based on which product you are purchasing or what warehouse it's made in. As a general guideline, once your product is fulfilled, the average shipping time will be:
US (3-5 business days)
CANADA (6-10 business days)
INTERNATIONAL (6-12 business days)
Our supplier has just opened a new warehouse in Canada, so orders placed from Canada will enjoy faster shipping times (~2 days within Ontario, 3-5 days for the rest of the provinces)
CAN I CHANGE MY SHIPPING ADDRESS?
Yes! Please email [email protected] with your name, order number and updated shipping address as soon as possible. Once your order leaves our warehouse, we are unable to make any changes.
HOW MUCH DOES SHIPPING COST?
Shipping prices vary from product to product, and can be found at checkout. Currently we only offer flat shipping rates.
WHERE DO YOU SHIP TO?
We ship worldwide with the exception of Cuba, Iran, Crimea, Syria and North Korea.
Due to Covid-19, we currently can’t ship to Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.
ORDERS
CAN I GET A REFUND OR EXCHANGE MY PRODUCT?
We will issue refunds for orders that are defective (e.g. misprints, receiving the wrong colour/size, or holes in the garment). If a return or exchange is requested, we will review the request and determine if a refund or exchange will be giving. Requests must be made within 30 days of purchase.
No refunds will be given for mistakes made outside of our control. This includes you ordering the wrong size, style or colour. We print the exact number of items, based on the orders that came in, and will not have extras available.
Please review your order before you finish checkout to avoid any issues. We will also send a confirmation e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.
WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Once the shipping address is confirmed to be correct, we will send out a free replacement for you.
Keep in mind that if tracking info states an order was delivered, we do not take responsibility for that order and it will not be reshipped.
CAN I CANCEL AN ORDER?
You can cancel an order unless it is currently being fulfilled or has already been printed/shipped out. Send an email to [email protected] as soon as you decide to cancel your order and we will get back to you as soon as possible. Note that an order cannot be cancelled once it begins the fulfilment process.
FOR ANY OTHER QUESTIONS, PLEASE EMAIL US AT [email protected]